ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE

Mz Red1 wrote:

It time to SUE T-MOBILE FOR NOT PROVIDING CUSTOMERS WITH THE INTERNET SERVICE WE ARE PAYING FOR EVERY MONTH YOU CALL THEY DO NOTHING THEY ARE PUTTING THE LIVES OF OUR FAMILIES AT RISK BECAUSE OUR SECURITY CAMERAS WONT WORK WITHOUT INTERNET THEY REFUSE TO HIRE REAL TECHNICIANS TO COME OUT TO THE AREAS TO FIX NOTHING & THEY KNOW THEY ARE NOT GIVING US INTERNET SERVICE BUT THEY GETTING THEY MONEY EVERY MONTH FROM US & IT RIDICULOUS & UNEXCEPTIONABLE THAT THEY BE ALLOWED TO KEEP CHEATING & DECEPTIVELY TAKING OUR MONEY!! I'M SICK OF THEM GETTING AWAY WITH IT I CANT EVEN CONNECT MY PHONES TO THIS HOME INTERNET IT SAYS MY PHONE IS NOT CONNECTED TO THE INTERNET & THE BOX SITTING IN THE WINDOW! IF ABOUT KNOWS OF A LAWYER WHO HANDLES CLASS ACTION LAWSUITS PLEASE SEND THEM MY WAY I WANT ALL MY MONEY BACK THEY SHOULD HAVE GAVE IT FREE WHILE THEY TESTING IT OUT AT OUR EXPENSE & THEN MAKE US TROUBLESHOOT WHEN THATS THEIR JOB NOT OURS!! & I HAVE NEVER SEEN 5G anything while in my own house ALL WE GET IS LTE!! 

Ok your absolutely correct,, So Go ahead Hire a Lawyer and we will all jump on the lawsuit under you..

Make sure you handle the money for us or get them to do in on contingency.. cause Im a little tight on cash right now since Gas is so high..

I really believe the reality is if you have a discussion with T-Mobile and make a firm, rational demand for a refund after explaining the situation they will come through and provide a refund. The only one who really wins in a lawsuit is the man in the $2000 suit and Italian custom shoes. 

5G Cellular internet delivery is still in its infancy and still has a way to go. Coverage for ALL areas is not a reality. It is NO different with a cable or fiber solution. The carriers do not just dump a bunch of money for a Joe on a mile long dirt road for free. They might for a large fee but then again may not. 

The information about what the T-Mobile solution can and cannot do is in the FAQs and in multiple T-Mobile conversations in the community and say Reddit or on Facebook etc…

The $50/month, no contract, no fees, no equipment costs etc… is attractive and for some like myself was the only viable solution. It works for me. Sure it had its moments at times but it was fixed. 

Lawyers love class action lawsuits as that just fuels their expensive cars and heats their pools. Time to move on. Just have the conversation, get a refund and get another solution and enjoy life. Please.

Why not just cancel the service and get another internet provider?  That would be much easier and cheaper than hiring an attorney and trying to get a class action suit going.  From what I've read here, T-Mobile is providing refunds for those who ask and cancel.  Moreover, it's a totally wireless type of internet service.  There will never be techs coming to your house.  (One of the pluses of this type of internet service, in my opinion.)  You need a wired service for home visits.  Is Cox or Verizon in your area?

yes but the lawsuit would be much more effective in the pocketbook..

I still think if you don't like the service a company gives you, you simply find another company.  If you think you deserve some type of refund, ask for it.  I can't imagine suing an internet company if their service is not working out for you.  If my T-Mobile internet starts going out for long periods of time, or if I get tired of dealing with a lot of short outages, I will go back to Cox. 

Phone wise I would stick with T-Mobile, because service has always been good, except for an outage for a few days after a hurricane hit my area, and their customer service has always been most helpful and most honest.  I have never contacted their internet customer service, however, and would not have the patience for long holds, no call backs or unhelpful advice.  I would go back to Cox.

Vote with your wallet and go elsewhere for connectivity, and stop shouting.

I agree with Snoooop. Shop around for another service. I am having the same problems and I am about a day or two away from saying goodbye to T-Mobile.

I doubt they would even notice. According to the Better Business Bureau there is a suit against them from the FCC and they've had others from FCC, FTC and DOJ that they've had to settle in recent years. It's just par for the course for them, but a pain for the private plaintiff. They would find a way to pass on the loss to the consumer.

Have had this service a couple weeks now and ran peefect for the 15 day trial run but now all of the sudden it's either constantly disconnecting or just having no service at all.  Definitely time to drop it.

magenta7099048 wrote:

Glad I came here, I see everyone here is having problems with Internet. Thank you, I won't be getting the Internet for my place.

T-Mobile has about two million home internet subscribers (according to US News & World Report this month). Most people seem to come to forums like this when they're looking for info or have a problem, so that can make it seem like everyone's having problems.  I've had the service for 2 ½ years, and other than having problems when they've been upgrading the cell towers near me, I've been getting great service.  

Here are results from some speed tests I did this morning (also shows cumulative average from my 2 ½ years usage). TMHI has been much faster, much cheaper, and as reliable as my previous provider, AT&T DSL service. And no, I'm not affiliated with T-Mobile except for being their customer. The only way to know if you'll have great service or problems is to try it out at your location.