Forum Discussion
Just got TMobile Internet and can't connect to Streaming Services
Internet is lightning fast but I can't connect to Netflix or Amazon Prime on any of our TV's. Can't even log into Netflix.com on my computer. Tech support is useless. Is there a simple fix or do I ne...
I have great news - it turns out that our gateway is on our business account rather than a home account, so there was something on the router that blocked streaming services. They clicked a switch or did something at T-Mobile and everything works now, on our laptops and our three different TV's. I know we all like to bag on customer service and tech support - but I'm giving a HUGE KUDOS to the T-Mobile folks. They figured it out and called me back to let me know it was fixed - and they stayed with me while I tested everything out. I'm super impressed with their customer support. Very rare these days.
We have the Small Business Internet service. As far as I can tell there's no difference between it and the home service. Cost is the same - $50 with auto pay. It's the same gateway - we have the Nokia. We've had it almost 5 months now. Considerable savings over what Cox was charging and much faster.
Supposedly there's a separate T-Mobile for Business Care, but we fortunately haven't had the need to reach out to them. So, unknown whether you get better tech help/customer service or not.
We are using it at a business address, so assumed we needed a business account as that is typically the case. They did have to do a credit check for the business, so not sure what would be involved if the business is new and doesn't have an established history.
Back to the original post, we do not have the same issue with Netflix on the computers. Never use it at the office, but just checked it and it works fine. We don't have any smart TVs though.
