Any ideas on what I should do? I can't believe the service I have received.

update after reading some of the post on the community board I thought to try the Facebook Service reps again. Well here's what happened. Typical beating switch. I guess the representative said he would be happy to reinstate my account and send me a new device. However they cannot offer me the $50 month unlimited service unless I got a phone line with them as well without the phone line, it would be $65 a month. I showed proof of the conversation, my service contract, etc. still dead silence then they came back and said do you want to take this offer? What do you think? Heck no I'm contacting our Better Business Bureau and also a TV station that loves to investigate these types of situation , I've already heard back and they want to investigate I sure do hope they air this to warn others