Forum Discussion
Is anyone else having problems with a changing IP address?
MitchNC wrote:I finally suffered through an hour-long call with T-Mobile. They said there is no fix. Our T-Mobile Home Internet routers jump back and forth between towers like a phone. There will never be a fix, she said.
I asked why the problem just started for me a month ago. She said the IP situation has always been like this but websites recently started cracking down due to security concerns.
As you know, their answer is not accurate. I've had this service for almost 2yrs now and this problem only recently started. I know prior to this that it held the IP for several days, even months, so long as you didn't reboot. I can deal with the IP location always being states away, that's just an annoying. This however, makes the service unusable for the work I must do from home as I can't complete authentications without the IP changing in the middle. This is not normal behavior and sites see this as a possible security event (think man in the middle attack).
The support I talked to also tried to pass this off as normal. They seem to now have a shared response to provide us. They did let on something about "bands" and tower saturation being involved. My guess is another poster is on to something that the change to 5G towers and infrastructure, along with more people, is contributing to T-mobile now having an architecture that is unable to manage the demand.
Btw, their recommendation for a google mesh router will not fix this problem unless that router is configured to utilize a VPN service that can stabilize your public side IP address. You have to pay extra for that and adding a VPN overlay network on top can add additional latency, causing other problems.
This is a horrible development in an otherwise good service - especially for those of us in rural areas with no options.
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