My TMobile 5G Router/Gateway based home-internet access is dropping randomly almost daily now in zip:07746

Just had a call to Customer Service for similar issues:  1) Home Internet drops tower connection randomly; and, 2) The iOS Internet app does not connect to my gateway.

Here are the answers I just received from Customer Service.

Regarding the dropped connections:  T-Mobile's internet service is not a secure wired connection like competitors.  So a good connection depends on alot of factors.  Translation: T-mobile is not as reliable!  If you want reliability, get a wired connection.

Regarding the iOS app: That is a known issue.  They have no target date to resolve.  Find someone with an Android device and use that.  Translation: T-mobile does not have the technical skill set (internal or external) to fix an app that provides extremely basic functionality.

Sounds like Tmobile adopted an interesting business model.