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Re: Home internet down….again….and again….
Well, Andy, if that were my case, I'd probably not be sharing my story (or hanging out on a forum just to tell people how good the service was.) Can't tell you how many calls I've made to Tmobile over the past year. I got to know one of the customer service agents well enough that he stood in my wedding! (JK) I've tried the new gateway (only after I insisted.) I've tried the "we've reconfigured the gateway." I've tried the rebooting. Even looked up a device from Amazon that automatically reboots the gateway whenever data stops and passed the info to Tmobile. Suggested they provide it with gateways since the boiler plate fix suggested on every call is to reboot. I've tried moving the gateway location. I've tried rotating the gateway. Nothing works consistently. When it works, the service is fast. When it stops, it just stops dead. But my phone hotspot will work just fine. Same story at my parents house who live 3 blocks from the tower (confirmed by Tmobile.) Glad it works well for you. But my experience and that of may other I read is that the Home Internet is not reliable. Cheap, but not reliable.11Visto0likes0ComentariosHome internet down….again….and again….
My infamous Tmobile Home Internet service is down…AGAIN! Anyone considering Tmobile for Home Internet should inly get it based on price. It is not reliable. Only get it if you don'tmind regular and consistent service drops. 2 -3 times per week. It is not slow. It just stips transmitting data to the towers despite a strong signal. And don't bother with customer service. They are nice and polite, but the only solution is to reboot your gateway and cross your fingers. Again, if you are looking for semi-reliable but cheap price, go Tmobile. If you want reliability, go with another provider.206Visto0likes3ComentariosRe: Wfi Sucks
Give it time. My first 3 months were great. Even convinced 2 others to switch. Then reality hit… …Speeds dropped for long periods. …Data transmission stopped altogether sporadically. When it transmitted it was fast. But it was as if someone turned a switch off from time to time. It has been a crapshoot ever since. Believe me, I wanted Tmobile to be what it promised to be. But it is not. I even had one of there representatives once tell me that if I wanted reliability, I should consider a wired connection! That is a true experience. I was so shocked that I asked her if that statement was part of Tmobile's script.40Visto1like0ComentariosRe: Wfi Sucks
Tmobile's Home Internet does suck. No question about it. And the only solutions are to: Reboot endlessly. Wait endlessly for upgrades to their service. (They sell the service before the service is available from their system.) Wait for what are evidently very unreliable towers to be repaired. (Tmobile must have thousands upon thousands of technicians because the all towers are always being worked on. At least that's the excuse given.) Use your phone as a hotspot. It seems to work more often than not. Amazon sells a device that will automatically reboot your router every so often. We installed a simple Walmarttimer on the power plug to reboot it every night while we sleep. Not perfect, but relieves us of the task. Perhaps Tmobile should start branding plugin timers of their own and selling as an upcharge. Bottom line….Tmobile Home Internet sucks. The support, while friendly and overly polite, sucks as far as effectiveness.30Visto1like0ComentariosRe: 5G Home internet keeps dropping!
Just called Customer Service for similar issues: 1) Home Internet drops tower connection randomly; and, 2) The iOS Internet app does not connect to my gateway. Here are the answers I just received from Customer Service. Regarding the dropped connections: T-Mobile's internet service is not a secure wired connection like competitors. So a good connection depends on alot of factors. Translation: T-mobile is not as reliable! If you want reliability, get a wired connection. Regarding the iOS app: That is a known issue. They have no target date to resolve. Find someone with an Android device and use that. Translation: T-mobile does not have the technical skill set (internal or external) to fix an app that provides extremely basic functionality. Sounds like Tmobile adopted an interesting business model.10Visto2likes0ComentariosRe: gateway lies
Just had a call to Customer Service for similar issues: 1) Home Internet drops tower connection randomly; and, 2) The iOS Internet app does not connect to my gateway. Here are the answers I just received from Customer Service. Regarding the dropped connections: T-Mobile's internet service is not a secure wired connection like competitors. So a good connection depends on alot of factors. Translation: T-mobile is not as reliable! If you want reliability, get a wired connection. Regarding the iOS app: That is a known issue. They have no target date to resolve. Find someone with an Android device and use that. Translation: T-mobile does not have the technical skill set (internal or external) to fix an app that provides extremely basic functionality. Sounds like Tmobile adopted an interesting business model.5Visto0likes0ComentariosRe: My TMobile 5G Router/Gateway based home-internet access is dropping randomly almost daily now in zip:07746
Just had a call to Customer Service for similar issues: 1) Home Internet drops tower connection randomly; and, 2) The iOS Internet app does not connect to my gateway. Here are the answers I just received from Customer Service. Regarding the dropped connections: T-Mobile's internet service is not a secure wired connection like competitors. So a good connection depends on alot of factors. Translation: T-mobile is not as reliable! If you want reliability, get a wired connection. Regarding the iOS app: That is a known issue. They have no target date to resolve. Find someone with an Android device and use that. Translation: T-mobile does not have the technical skill set (internal or external) to fix an app that provides extremely basic functionality. Sounds like Tmobile adopted an interesting business model.14Visto0likes0Comentarios