Home internet down….again….and again….

Well, Andy, if that were my case, I’d probably not be sharing my story (or hanging out on a forum just to tell people how good the service was.)

Can't tell you how many calls I've made to Tmobile over the past year.  I got to know one of the customer service agents well enough that he stood in my wedding!  (JK)

• I’ve tried the new gateway (only after I insisted.)
• I’ve tried the “we’ve reconfigured the gateway.”
• I've tried the rebooting.  Even looked up a device from Amazon that automatically reboots the gateway whenever data stops and passed the info to Tmobile.  Suggested they provide it with gateways since the boiler plate fix suggested on every call is to reboot.
• I’ve tried moving the gateway location.
• I’ve tried rotating the gateway.

Nothing works consistently.  When it works, the service is fast.  When it stops, it just stops dead.  But my phone hotspot will work just fine.

Same story at my parents house who live 3 blocks from the tower (confirmed by Tmobile.)

Glad it works well for you.  But my experience and that of may other I read is that the Home Internet is not reliable.  Cheap, but not reliable.