Forum Discussion

Mrharris's avatar
Mrharris
Network Novice
Hace 2 años

remove ATT router

Switched from att to tmobile. Tmobile tries to connect to the former att router. How to i remove the att router. 
  • copz1998's avatar
    copz1998
    Hace 2 años

    @Mrharris can you unplug the att router in your home? Can you explain what is happening? 
     

    Your T-Mobile gateway should connect to the local cell tower. Then you setup the gateway using the T-Mobile internet app. After it is setup you can add a home Wi-Fi router. Is this what you have?

copz1998's avatar
copz1998
Connection Curator
Hace 2 años

@Mrharris can you unplug the att router in your home? Can you explain what is happening? 
 

Your T-Mobile gateway should connect to the local cell tower. Then you setup the gateway using the T-Mobile internet app. After it is setup you can add a home Wi-Fi router. Is this what you have?