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Beebee's avatar
Beebee
Newbie Caller
Hace 2 años

Security cameras not connecting to T Mobile Internet?

I switched to T-Mobile Internet last week and got a Gateway that says it's by Arcadyan. WiFi works great on phone and computers, but when trying to set up the home security cameras, it won't connect....
security camera
asistencia
technical issue
asistencia técnica
CrackenDragon's avatar
CrackenDragon
Network Novice
Hace 2 años

Finally got it to work again after changing to TMHI and buying X9 camera doorbell.  Steps you could try that worked for me after numerous tries:

  1. In T-Mobile Home Internet app create a new Network. Give it a name like "My24ghz"
  2. Set Frequency Band: 2.4 ghz like the Network Name suffix suggests.
  3. Set the less secure Security option: WPA: “WPA/WPA2”.
  4. System will Automaticaly set encryption's mode: “TKIP & AES”.
  5. Set Hidden: “OFF”
  6. Save and the restart Network Gateway.
  7. Install app “X-Smart Home”
  8. Open app on you smartphone and create new sign in or use guest login.
  9. Turn phone Bluetooth on.
  10. Take pictures of new accounts and passwords. This is in-case you delete app and data and later need to re-install and or delete account otherwise you won't be able to Bind in below add device step.
  11. in App click “+” or “Add Device”.
  12. Enter your Network Name "My24ghz".  Also, Make sure you connect smartphone to the same "My24ghz" Network. In settings/Wifi on you phone.
  13. Follow the prompts to connect app to doorbell. - Enter Password of Network. Click checkbox 2.4ghz Network only works. 
  14. Press doorbell button for ten seconds or until resets.
  15. Hold near doorbell to complete binding