WARNING!!! Aug 8, 2024 - Potential Flaws in G4AR 5G Gateway Firmware Update v1.00.09 Related to External Antenna Use

5 de sep, de 2024 - G4AR 5G Gateway firmware update v1.00.09 Continued Problems

I continue to have issues with the G4AR 5G Gateway firmware update v1.00.09.  I traced some of the problem to be due to loose coax cable connectors on the external antenna coax where they connect to the gateway.  The loosening of the connectors was, in fact, due to frequent handling of the gateway to power down and restart the gateway to reconnect it with the internet BECAUSE of v1.00.09 causing frequent internet disconnects!  I have reinstalled new connectors firmly onto the coax cable and eliminated that problem resulting in far fewer internet disconnects and increased download speeds up to and beyond 16 Mbps.  But problems remain.  With v1.00.02, the gateway always displayed a solid 2-bar 5G signal strength for the external antenna.  With v1.00.09, the gateway display continues to waver between 1-bar and 2-bars, even though speed checks show the same download and upload speeds that v1.00.02 provided previously.  If the gateway disconnects from the internet, it is necessary to PRIMERO switch the antenna from external to internal antenna mode, and LUEGO power down and restart the gateway to reconnect the internet to 4G service.  LUEGO I need to switch back to external antenna mode to restore 5G service.  This is a major v1.00.09 defect!  I SHOULD be able to keep the antenna mode ALWAYS set to external antenna mode!  

I SOLAMENTE use an external antenna to receive internet service!  Plus, every time the internet disconnects, I have to hike the length of my home to physically push the "Change Antenna" button on the gateway to be able to restart it.  I can't just sit at my computer terminal and restart the gateway in peace via the T-Mobile Internet app after it disconnects.  I have extreme leg pain problems, and it hurts a lot every time I have to walk the length of my home to restart the gateway!  Esta EXCEEDINGLY annoying!  Firmware v1.00.09 is NO handling the connection to external antennas properly or properly measuring the signal strength received from the external antenna, causing problems with both the signal power bar display and creating the need to switch to internal antenna mode to restart it.  Another annoying flaw is that v1.00.09 NEVER CLEARS messages!!!  Every time I restart the gateway, a message dated August 13 confirming "my monthly service payment had been applied" keeps reappearing despite "DISMISSING" the message over and over again!!!  

Also, the T-Life app continues to need to be able to display the gateway firmware version number and needs to have a bar display of the signal strength just like the T-Mobile Internet app does!  NOTHING IS BEING DONE TO CORRECT THESE PROBLEMS, AND I AM MAD AS HELL!!!