Forum Discussion

PB1964's avatar
PB1964
Network Novice
Hace 4 meses

Botswana cell converage

I'm a U.S. resident living in Botswana for the year.  I have International roaming and up until Juky 14th, everything was working perfectly and then on that day, lost coverage and it has not returned. been on phone with T-mobile almost daily and they can't seem to fix.  I believe it has something to do with their partner here (Orange) which may in fact not be a partner anymore.   ???????

  • syaoran's avatar
    syaoran
    Transmission Titan

    T-Mobile services are not intended for those living abroad.  Extended roaming can get your account terminated.  The majority of your usage must be on the T-Mobile USA network.  

    Servicios de roaming internacional | Asistencia de T-Mobile

    Try giving Customer Care a call at 611 from your device to be put in touch with roaming support.  If that doesn't work, send a DM to T-Mobile on Facebook or Twitter for further help.