Escalate billing issue

D-Lady wrote:

I am writing to request that this one-time bill of $275.57 be waived from this account.

The reason being that we have International Travel pass when the international calls were made on the two lines. I contacted your support when I received the first alert on international call and was told international calls were covered if International Travel pass is active on the line. Please check T-mobile support recording of calls I made in March 2024.

Neither the text message from T-Mobile nor your support representatives informed me that International Travel pass does not cover international calls made while in United States. This information was only provided by a team member when I called to contest this one-time bill.

Please waive this $275.57 from this line and all accumulated late fee.

T-mobile Account #

There is no Tmobile support staff on this forum who have account access and since this is a public forum you may want to edit your post to remove the account number.

You will need to call Tmobile support or use chat to contact them.