Forum Discussion
Getting international roaming charges with the Magenta Plan in a country with free unlimited data
Wife and I have been in Japan for a week using the "Free Unlimited Data" which is clearly part of our Magenta plan. We had gotten a text message from T-Mobile when arriving verifying that we could e...
The CSR you spoke with was an idiot. Buying a Data Pass and turning off data roaming makes no sense at all. There's something wrong with your account that needs to be fixed. Did you call 611 or +1-505-998-3793. Tú might get a better response from the 2nd number. It's a free call from your T-Mobile phone.
P.S. It appears to be a glitch in the billing system,
I just received an additional 288 dollars to my account after activating three phones for 50 dollars each for thirty days in Europe. Talked to a supervisor, who told that these were "roaming costs". We stayed within the data limit, but obviously roamed on other providers in Europe. They offered a fifty percent discount on the extra fees, claiming that I added an additional data package after we returned to the US.This is fraud. It seems impossible to speak to someone who really has the authority to look into these charges and refund these fees. Moreover, now that T-Mobile is no longer accepting credit cards for payment, time to look for another provider. Suggestions, please…..
