Forum Discussion
I can't all out from Philippines on the Magenta plan
I've been trying to make calls using my T-Mobile number from the Philippines under the Magenta plan. I've do so successfully in another country before coming here but since here I only get a message ...
Your device might not be compatible with their implementation of HD Voice or VoLTE. T-Mobile can't guarantee device compatibility on another carriers network. What device are you using and have you tried putting in the APN settings for the network you are roaming on to? Did you purchase an international package before going on your trip? You might not have enough funds available to make a call or potentially have exceeded a threshold of international use that has enabled call blocking.
Calling the number that Gramps suggested is a toll free call from your T-Mobile line. It should go through regardless. You can also try 611 from your device to see if that also forwards you to Customer Care. If that doesn't work, send a DM to T-Mobile on Facebook or Twitter to have them look into things for you.
