Forum Discussion
Internation Service
I have 5 cell phones on my account. I activated international coverage a week ago. NONE of my phones have had acceptable service. My phone went active when I arrived in Paris, France, last Thursday, June 20. I had service for about 2 hours. Since then, I have spend over 10 hours of my family vacation time trying to get someone at T-Mobile to address our « outage » I explained to the tech folks that my phone doesn't work so, you guessed it, they call me on m,y phone and leave a voice mail message.
When we go outside and face T-Mobile HQ in Washington, we occasionally get a whopping 3G connection for about 10 minutes. I have spent nearly 7 calls in excess of 45 minutes EACHD on hold (ok, ignore) only to have my call sent to Tech Support; then, I wait another 45 minutes to talk to someone - someone who has no idea how to resolve the problem.
I reached out to Mike Sievert, CEO, and he promised me that someone would be in touch shortly. That was at 8:02 PM tonight, Paris time. It is 9:57 PM and I haven't heard from anyone.
Bottom line, I will try to be a tourist tomorrow - again with NO SERVICE. What happens if my 2 year-old granddaughter falls and needs an ambulance? Maybe I can send smoke signals.
Crossed the border from France to Switzerland and BOOM! - everything is working as normal via Swisscom. (But that is to be expected, natűrlich…)
We’ll see what awaits on the Amsterdam leg of my trip.
Tried to get them to unlock via chat and was taking a very long time so I called their support number. Ironically, when I called their own support number it said "due to a system failure we are unable to assist you". And then they hung up on me.
All 3 major carriers have lost roaming service in Europe. It has to do with a third party company that coordinates the roaming. Nothing TMo can do (or Verizon or ATT).
https://www.cnn.com/2024/06/27/business/att-verizon-tmobile-mobile-outage-international/index.htmlI'm glad to find out I'm not the only one who has had a nightmare experience with T-Mobile. Two weeks ago, I made the mistake of signing up with T-Mobile Internet. The first week went fine, but since then it's been just horrible. I lose connectivity every few minutes on my TV and phone. I've reset my modem dozens of times and reset my network connection on my phone several times a day. I've contacted the help desk twice and all I'm told is that something is wrong with the tower near me. I'm less than ½ mile from the tower! If something is wrong, fix it! Definitely looking for a different carrier. T-Mobile is just awful.
Same problem in Burgundy 😕
zero service while in France so far on Magenta plan. I guess the low speed data is unlimited because there is no service so hard to go over the limit. Would almost consider paying for the high speed data upgrade if I thought it would mean I have service but no confidence in that.
I have the high speed data plan and all worked great on London and then Paris until 5pm yesterday. This is a mess. I spent all night on workarounds, rather than enjoying a cocktail or 3.
Apparently this is a global roaming issue for all/most US carriers: https://www.reddit.com/r/verizon/comments/1dpa02z/international_outage/?share_id=wIuG2W_7aWykJfPNC2kQN&utm_content=2&utm_medium=ios_a
Same for us in Paris no service and we have the international data plans for both of our phones… it probably went down sometime within the last 12 hours
Do all of you have roaming turned on in your device settings? Are your devices compatible with the roaming partner's network? Have you tried scanning for available networks and then manually connecting to the roaming partner's network? If any of the services are prepaid lines. Roaming internationally is a very different than it is for postpaid accounts.
