Forum Discussion
International pass not working.
I purchased a 30 day international pass for my wife's Iphone 13 for her trip to Romania in January of 2023. I did not accompany her on the trip. She could not get it working during her visit. She h...
I bought a 15MB data pass while traveling in Spain and had no luck getting it to work. I searched many forums and finally called T-Mobile. On the first call, the agent "reset my network connection" on her end (whatever that means), with no result. I tried again the next day, and the second agent told me to turn off 5G in the Cellular Data Options on my iPhone, and set the Voice & Data option to LTE. That changed everything!
Why doesn't T-Mobile just print these instructions on the webpage where they offer the data pass? It's a simple step that EVERY user needs to do when using the pass abroad. I wasted so much time searching and calling, when the answer was so simple.
