International Roaming - Not connecting

bjdouglas wrote:

Yes, I've enabled data roaming. It shows in my "cellular tab" that "no data" has been used. It's crazy since my wife's phone works just fine on the same plan, etc. It's honestly as though something associated with my number has roaming blocked or not enabled; I've been to an Apple store and a local cell phone store; they've tried the SIM card, etc. and it works in their device. They've also tried every setting, etc. Yes, we were on with TMobile technical support for almost an hour today; he tried reset, and all kinds of things, etc. Tried adding some random plan (my wife is on same plan and her phone is fine for data roaming). It's hard because I can't even use Whats App or GPS away from a wifi router. Tech support said they'd issue "a ticket" and get back with me but nothing yet. 

To have one line working and the other one not on the same account is totally strange. Have you logged into your T-Mobile account to see if you have a roaming block on your line? It is normally something they check for when you call in, but it could have been overlooked. Are you able to make and receive calls and text messages? At the top of your screen, do you have signal bars and some kind of data indicator next to it? ¿Qué teléfono estás usando? Sorry this is a lot of questions, but more info makes it easier to help. 

¡Gracias!