Forum Discussion
International Roaming - Not connecting
I can't get international roaming to connect to the internet even though all my settings are correct. We have unlimited data and texting, internationally. I have a feeling T Mobile is blocking my nu...
redd2516 wrote:I am curious if you found a solution. This is happening to my daughter's phone and she is in Japan. It started about a week ago. She will use use a friends hot spot to text me but if she is not somewhere we she can use WIFI, then she has no service. She has stated that she did all the routine checks etc and restarting the phone, but no solution. Did this happen to your service?
It is so cool that your daughter is traveling in Japan. Paint me green with jealousy. Let's see what we can do to get her data working. Basic checks are good to make sure data roaming and mobile data are on and no data limitations are set in the phone settings. Nuestra Problemas de datos e Internet | Asistencia de T-Mobile page also has some other suggestions for roaming travel.
Do you know if she got a message when she got to Japan about her available service while she is there? Is she on your account? Have you checked her line for any roaming blocks on your MyT-Mobile account?
