Forum Discussion
outrageous cost for international call, fees not published
I am on a Magenta Max International Plan. I was charged $12 for a 4 minute call from the US to Germany. Upon calling customer support for some 40 Minutes I was told this is the current rate as I have not actual "international" features for voice calls.
The actual fees for calls to Germany are not published. I cannot see it either on the app or on the t-mobile website.
This is robbery.
You had the choice on whether to make the call or not whether you knew the price or not.
Hit sent too soon. I actually ended up spending a total of 70 minutes to learn that t mobile does not publish the price per minute. So that means t-mobile sells me a product but refuses to tell me before I use the product what is costs. There is no "price list". It is "trust us and use us". We then rape you by charging you $3 per minute ...
Was the call to a landline or mobile?
@drnewcomb any ideas?
I had to find the cost on a computer. It's also plan dependent.
https://www.t-mobile.com/cell-phone-plans/international-roaming-plans?country=Germany
Love that answer, yes it was my choice to make the call. My beef is with t-mobilde not telling me what it costs.. I love to make educated decisions. They do not educate me!!
This call was to a mobile line in Germany.
I think $3 per minute is the rate from US (and Canada and Mexico) to most other countries. If you are going to call often, add "stateside international talk" which is $15 per month, for one line.
This page describes the add-on. It also has a country lookup, but it seems to be broken. I agree with the OP; this information should be easier to find.
Nuestro mejor plan de llamadas internacionales ilimitadas y tarifas asequibles | T-Mobile
However, for calling another mobile line, I would use WhatsApp. (free Wi-Fi calling, or uses data plan.)
