Forum Discussion
Did anyone else switch to T-Mobile and regret it?
I was sold on T-Mobile in the store. I thought I was going to get 4 lines for about 150-160 a month. I was supposed to get a 200 gift card for making the switch which could only be used at t-mobile...
All these things happened to me and more. I call every month and spend an hour plus hoping that one day I will get a customer service supervisor who care whether or not customers are satisfied. I pay my bills, am generally happy with the service, but when I switched from Verizon I was promised a savings (less than $170 per month) and I am paying about $220. The sales people quick talk and basically downplay the caveats with the offers and then the customer service people play dumb and say they can't control what the sales people said. Well, sounds like a management problem to me! Where are the managers/supervisors and when are they going to help?
