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Re: Did anyone else switch to T-Mobile and regret it?
All these things happened to me and more. I call every month and spend an hour plus hoping that one day I will get a customer service supervisor who care whether or not customers are satisfied. I pay my bills, am generally happy with the service, but when I switched from Verizon I was promised a savings (less than $170 per month) and I am paying about $220. The sales people quick talk and basically downplay the caveats with the offers and then the customer service people play dumb and say they can't control what the sales people said. Well, sounds like a management problem to me! Where are the managers/supervisors and when are they going to help?71Visto0likes0ComentariosWas I misled?
Has anyone been "misled" by a salesperson about a promotion? I was told that my iphone 15pros would be "free" after I traded in my phones (and yes, I correctly described my phones) and I was also told that my base plan would be $100/month plus my add ons (after the 1phone pros were FREE!68Visto0likes0Comentarios