im getting an error code reg09 what do i do

happening on Pixel 4a too

I have been having this problem for a while as well.  Three separate calls to customer support, but nothing has worked permanently.  I am now in a place where I can reboot the phone and it will work for about an hour or so.  I am rural, so I need this to work.

txnick wrote:

After a thoroughly unhelpful phone call with 611, I messaged through the app.  After initially suggesting my E911 address wasn't valid (which it was haha), they had me reset network / wifi / bluetooth settings and restart my phone.  They claim the message won't happen anymore, but I won't know until I know.  Worth trying in case it does fix it.

any update, just curious if their hail Mary worked for you...

I have tried updating the E911 website - with one notable observation - I put in my zip - the address comes back corrected with the +4 to zip - yet when I save the address in the saved screen it still reports only normal zip without +4.

That said - Pixel 6 Pro owner - seems many other Pixel customers experiencing this same issue.  When is this going to be addressed by support?  Seems other have ventured into online chat and made calls with no advice other than reset everything - which is the blow off that doesn't fix things.  Many of us think the problem is gone and well - it comes back.  When can we expect a fix for this issue?  I have needed to make phone calls where your signal has horrible reach - and have found myself rebooting the phone to get rid of the error and make the phone call out - not ideal when its an emergency call I am making, to have to start "troubleshooting" my phone to get it working again.

After a thoroughly unhelpful phone call with 611, I messaged through the app.  After initially suggesting my E911 address wasn't valid (which it was haha), they had me reset network / wifi / bluetooth settings and restart my phone.  They claim the message won't happen anymore, but I won't know until I know.  Worth trying in case it does fix it.

Also having this issue on a Pixel 6 - please fix ASAP!!!

Pixel 6a on Sept security update

REG09 error every time I leave my home Wifi.

Did toggle wifi calling. Did update e911 address.

Non pixel Android phones do not have this problem.

Would appreciate a fix

2hr online chat with TM resulted in no answer. Useless advice from them. Like others, we need the wifi calling to function. Any other real solutions other than the obvious of updating your profile?

did you try deleting it and re adding the address back in?

Same issue here with Pixel 6 - e911 address was set up a month ago; just started getting the same error code message: REG09. Double checked e911 address on profile and it's still correct.