Forum Discussion
Is the TM-AC1900 ROUTER still supported?????
A year or so ago, T-mobile provided me with a TM-AC1900 ROUTER ... (ASUS rebranded to T-Mobile). They also provided a Personal Cell Spot 4G LTE which I refer to as an Extender or perhaps Booster...
We do have some troubleshooting steps we can offer for the router we sent. I don't see that it's available anymore for ordering though. To answer your question, I've heard of folks using routers they purchased themselves from 3rd party vendors and they work just fine. If you do need some help with that model, you could reference our Problemas con el enrutador Wi-Fi CellSpot page and use it as a guide for common issues.
T-mobile asked for my cellspot tm-ac1900 back or I would be charged $99. I recently closed a line I wan't using much. I guess the router was associated with the line I closed. I've been a long time customer with 4 lines+. I'm also a share holder. Kind of sucks and bad customer service to ask for it back or else? I'm still a customer and I had to go out and buy a router. I got the asus-rt68u.
Not good customer service!
John
