Power Cycling Franklin T9 Hotspot

I hope this solves it!!! I got a hold of technical support and this is what they had me do. This is for the Franklin T10 with T-mobile. 
 

1. go to 192.168.0.1 to access settings to your T-mobile hotspot
2. Password is lowercase admin
3. it will make you set a new password 
4. ingresa 
5. go to Settings-mobile network-APN
6. under APN click Add
7. it showed me a list of 4 profiles, profile1-profile4. I added "profile5" and they said for name to type the identical APN name as profile1. Do not select it as active yet, tap ok to the right.
8. it will say the entry is incomplete. Say ok on the pop up. Go back and select profile5 now as the active and click ok. If it says incomplete again, wait 10 seconds and click ok again. (I remember 2 ok buttons, you should be clicking the ok that is on the same row as the new profile5 on the right).
9. Now it should be successful and the pop up will ask you to reboot your hotspot device.
10. Hold the power button for 5 seconds til it powers off.
11. Espera 20 segundos.
12. Power it back on.

As far as the hotspot and battery, they said it needs 3-5 hrs to fully charge and that it should work without being plugged in for 24 hrs; to try to only charge it 3-5 hrs a day and disconnect and avoid any of these battery or over charge warnings. I want to test the battery life for a day and then attach it to a timer to only charge 5 hrs a day and see how it goes! I hope that solves it 🤞

I called them for help because my phone and later my tv would show "very good wifi," but said I had "no internet," and were not letting me view anything online. This procedure connected my tv to the internet.