Forum Discussion

Horselady_81's avatar
Horselady_81
Network Novice
Hace 3 meses

Understanding the cycle of my bill.

I thought my cycle started on Aug 30 thru Sept 29th.  It hasn't gone back to 200 GB.  What is wrong?

  • Your billing cycle is usually a couple of days before your bill generates.  You might want to give Customer Care a call at 611 to confirm th exact day it rolls over.  You can also reach out to T-Mobile by sending them a DM on Facebook or Twitter in case you don't feel like calling.  

  • syaoran's avatar
    syaoran
    Transmission Titan

    Your billing cycle is usually a couple of days before your bill generates.  You might want to give Customer Care a call at 611 to confirm th exact day it rolls over.  You can also reach out to T-Mobile by sending them a DM on Facebook or Twitter in case you don't feel like calling.