Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! ¿Cuándo se solucionará?

Flaca wrote:

NOPE!  Did not send it. I was texting with them yesterday and the day before throughout the day. It seems like they've purposely kept me waiting for their replies till I finally give up and then they send me a text saying they are closing the conversation because I haven't responded.

Wow. Just wow. I saw rumors on Twitter that T-mobile is switching to only providing usage details until after the billing cycle is closed. Which defeats the purpose for those of us trying to protect vulnerable family members.

I have same issues. My billing cycle ended about 2 weeks ago, so I'm supposed to be seeing this billing cycle's history, but nothing is showing up. I contacted T-Mobile Support. They told me "Just wait." I asked how long and he was like "Do you have any other questions?" LOL

Same here. 4 days into next cycle and nothing! 

15 days and nothing to show for it except a ticket number. Hoping for answers soon!

I DM'd screenshots of my usage page to the Help account on Twitter. Someone replied: delete and update the app. Umm, it's the regular webpage on desktop. Nothing but the sound of crickets thereafter...

I contacted customer support on this issue and was gaslit by the agent. She tried telling me that the current cycle's details have never been available; only completed cycles. I asked to speak to a supervisor and was told the same thing by the supervisor. The supervisor told me they would send me a download of my current usage details, but I never received that or heard back from the supervisor.

So a notice to whoever from TMobile monitors these chats: If there is an issue, please just tell me that and that you are working on fixing it. Don't lie to me and hope I don't remember the many times that i have accessed my call details in the past. This treatment, in addition to the terrible signal strength I've had lately (and especially after my CellSpot crapped out on me), has me thinking it may be time to take my business elsewhere. 

Well, you for sure aren't the only one. Might be a problem on T-Mobiles end cause my account still only shows usage from 01/26/23 so it's been some days. Should expect an update soon. 

Just saw this as well.  No detail of usage after January 26th.  Put in another complaint just now.  Obviously not a high priority with T-Mobile.

I honestly think they should either pay for the customer's data when they go over their limit since they can't track it, or give ALL their customers UNLIMITED DATA UNTIL THEY RESOLVE THIS ISSUE!!!!!

I'm having the same issue - currently chatting with an agent - they offered me the 'family allowances' … trying to see what that's all about.  Not sure about what is going on, but I can't believe no one from T-Mobile has updated anyone on this yet.  This is truly discouraging when trying to keep kids and family safe.