Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! ¿Cuándo se solucionará?

I called back T-Mobile and insisted on speaking with a member of the technical team.  I was transfered to a rep with the techincal team who also checked her own account and saw the same issue.  She escalted it to the engineering team and also informed them she could not longer see her real time call and text logs and her billing cycle ended on 1/27 and has not be updated since.  She also said she has not heard of any plans to remove that option from us.  She said she would have been notified of this as well.  She said it will take approximately 48-72 for a call back after the engineering team looks at this.  I will keep everyone here updated.  

VPass1969 wrote:

ACTUALIZACIÓN:

 

I called to follow up on my ticket with the Tech Department. He said my ticket was still open as the engineering department is still trying to "fix the issue". He said that it his is a known issue. Let's see if they even fix it. He didn't have an estimated time as to when it will be resolved. 

In other words, day 28 of being told "they know. There's no timeline for resolution." 🙄

Correct! It's frustrating. It's an easy fix for them. 

Still waiting on a fix Tmobile

Againnagain wrote:

I contacted customer support on this issue and was gaslit by the agent. She tried telling me that the current cycle's details have never been available; only completed cycles. I asked to speak to a supervisor and was told the same thing by the supervisor. The supervisor told me they would send me a download of my current usage details, but I never received that or heard back from the supervisor.

So a notice to whoever from TMobile monitors these chats: If there is an issue, please just tell me that and that you are working on fixing it. Don't lie to me and hope I don't remember the many times that i have accessed my call details in the past. This treatment, in addition to the terrible signal strength I've had lately (and especially after my CellSpot crapped out on me), has me thinking it may be time to take my business elsewhere. 

That's ultra-concerning. There's literally T-Mobile reps on these forums and on Twitter saying they're working on fixing it. That's disgusting that they'd say this feature was never available. 

Mine stopped the 26th of January. Glad to know its just not me. 

Same issue with my call and text logs for the last 5 days. I called and all they can tell me is they put in a ticket to IT. 

I called customer service over the weekend and reported the issue. I called them again last night to follow up. The rep said it's a known issue and they are working on it *sigh•. I also asked her about the "rumor" that were no longer going to have access to our daily logs under usage and she said she never heard of that. Just an FYI. 

Flaca wrote:

Quick question. Are either of you the primary account holder? I'm not. And I was told, or they suggested that I login from the primary account holders t-mobile app on his phone or login using his password he uses and I would be able to access the usage as normal.

Nope! I am a primary holder. Still same and not  updated after 1/27.Whenever I complain to them, they are going to  contact tech dept and tell them that will fix it. But they don't seem willing to fix this problem.

VPass1969 wrote:

I called back T-Mobile and insisted on speaking with a member of the technical team.  I was transfered to a rep with the techincal team who also checked her own account and saw the same issue.  She escalted it to the engineering team and also informed them she could not longer see her real time call and text logs and her billing cycle ended on 1/27 and has not be updated since.  She also said she has not heard of any plans to remove that option from us.  She said she would have been notified of this as well.  She said it will take approximately 48-72 for a call back after the engineering team looks at this.  I will keep everyone here updated.  

Please do and thank you!