Power Cycling Franklin T9 Hotspot

I've had the same problem with my remote location T9. Very frustrating. Has the timer trick worked for you guys? What about adding leaving a old phone at my cabin and using that as a hotspot?

I used to run into the charging issue as well, where I'd lose connection once every two weeks until I went out an restarted the hotspot. This was a pretty tedious and annoying problem, since I live 45 minutes to 1 hour away from where my instruments are running on the hotspot. I figured I could trick the hotspot into complying if I just discharged the battery every so often. Fortunately, you can buy a $5-$10 mechanical plug timer on amazon (or at your local hardware store) that'll fix the issue. I set mine to charge and discharge every 30 minutes, and haven't had any issues in the past month. Not sure what the long-term impact to the battery might be, but I'm hoping the short 30-minute bursts will prevent it from overheating. Might be better to use longer time periods and fewer cycles, but I guess we'll find out eventually. 

https://www.amazon.com/Century-Indoor-24-Hour-Mechanical-Outlet/dp/B01LPSGBZS/ref=asc_df_B01LPSGBZS/?tag=hyprod-20&linkCode=df0&hvadid=167139094796&hvpos=&hvnetw=g&hvrand=1223849933702091469&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9028825&hvtargid=pla-307469470485&psc=1 

Same issue here, on vacation for 10 days and today my T10 seems to not be working, I can bet that the message says "charged too long", as I pulled the battery out trying to solve the "charged too long disconnect the charger" issue. I thought about the timer prior to leaving but could not find one in time.

I never had this issue with the old ALCAT, the new unit cost $150 and to have these issues is very upsetting. I called T-Mobile but they could not offer me any help but to manually push the power button.

Is there some code I can text to the unit to have it reboot ?

Hola, 

The timer option has worked for me. I give the hotspot power for 4-5 hours to charge the battery and then shut off the power with the timer. The battery does charge and drain daily but not completely. You don't need a costly router.

My T10 would shut down approximately every two weeks or so when I had the battery removed and constantly hooked up to electricity. The hotspot has been working since October and hasn't shut down. 

I have exactly the same problem.  Our lake cabin in northern Wisconsin (where temps can drop to -35F. overnight) DEBE be monitored for temperature, and the Franklin T9 works, except when it doesn't.  Goes out to lunch same as others have described.  I've spent HOURS pursuing this with Tmobile tech support only to be told "too bad so sad” or words to that effect.

I’m going to try the solution proposed by DaveInRiverwood and see if it works for me.  I'll let you know.  Unfortunately, I'm in Arizona until late January, so for the next 30 days I'll just have to keep my fingers crossed and hope that the boiler in the cabin basement doesn't fail.

I'm going to try Loby's directions. Makes sense if you use an old style timer to turn on and off power to the hotspot for a few hours a day to charge the battery. The hotspot will be primarily working on battery but won't be continuously charged. 

DaveInRiverwood wrote:

FYI, I solved this problem by buying a 4G LTE router.  I took the SIM out of the T9, dropped it in the router, and it "just worked".  The router powers up automatically when when plugged in so it will restart automatically after a power failure, and I can put it on a timer to power cycle it if I need to.  So far I've not had to.  https://www.amazon.com/dp/B089JW8H4N?psc=1&ref=ppx_yo2ov_dt_b_product_details

Thanks. I'm having the same issue with the T9. Using it for video surveillance at a rental property. T9 keeps going offline. Has anyone else attempted this solution before I place an order for this router?

I hope this solves it!!! I got a hold of technical support and this is what they had me do. This is for the Franklin T10 with T-mobile. 
 

1. go to 192.168.0.1 to access settings to your T-mobile hotspot
2. Password is lowercase admin
3. it will make you set a new password 
4. ingresa 
5. go to Settings-mobile network-APN
6. under APN click Add
7. it showed me a list of 4 profiles, profile1-profile4. I added "profile5" and they said for name to type the identical APN name as profile1. Do not select it as active yet, tap ok to the right.
8. it will say the entry is incomplete. Say ok on the pop up. Go back and select profile5 now as the active and click ok. If it says incomplete again, wait 10 seconds and click ok again. (I remember 2 ok buttons, you should be clicking the ok that is on the same row as the new profile5 on the right).
9. Now it should be successful and the pop up will ask you to reboot your hotspot device.
10. Hold the power button for 5 seconds til it powers off.
11. Espera 20 segundos.
12. Power it back on.

As far as the hotspot and battery, they said it needs 3-5 hrs to fully charge and that it should work without being plugged in for 24 hrs; to try to only charge it 3-5 hrs a day and disconnect and avoid any of these battery or over charge warnings. I want to test the battery life for a day and then attach it to a timer to only charge 5 hrs a day and see how it goes! I hope that solves it 🤞

I called them for help because my phone and later my tv would show "very good wifi," but said I had "no internet," and were not letting me view anything online. This procedure connected my tv to the internet.

Oh no, is this what I am going to have to deal with? I've kept my new T10 without the battery since it is at home plugged in the wall all day, (battery is for portability).

It hasn't even been 10 days, and I noticed the internet wasn't working this morning, and find the "charged too long disconnect charger" message! I had to restart it by holding the power button - how ridiculous when there is no battery!

The T10 does NO solve the issue. I'm in a Homeowners Assoc and we use the T-10 Hotspots for an irrigation wifi connection for control of the system. Ours has to be online 24/7. I had asked prior to commiting to these hotspots if they could be connected and online 24/7 and I was told yes. Evidently the sales folks don't know about the manual reboot requirement.  I also had to remove the batteries due to the same error messages but the routers still go offline regularly even though they are plugged in.  Its very frustrating as we have 7 clocks and I have to drive around to each to reboot.