Home Internet - force firmware update?

MGM46 wrote:

MGB1508 wrote:

Still waiting for the next firmware update above .0168 so that it will resolve the issue with using VOIP services.  Customer Support has no release date 

I have been told they would have it by Wednesday, April 27, 2021, but the information I have received from Customer Service has not proved to be reliable.  I bought the Line-Link for VOIP and it took me several phone calls before someone told me it would not connect to 5 G.

I have been unable to get into the settings on my Gateway - how do you know what firmware you have?

 

I spoke to Customer Service a couple days ago, regarding the new upgraded gateway I finally received after 2+ months. It does connect to more wi-fi devices, however it does not work with voip phone service. Through a multitude of CSR calls regarding this gateway, I was not informed that it would not work with my voip service until after it was connected and found it would not send or receive calls. This is my business number so this is a huge problem. A lengthy conversation, resetting the router, did not help. I was told no voip service would work without a firmware update. Engineers are working on it, no projected timeline. Would have been nice to have been informed of this deficiency before connecting the new and sending back my old gateway. I may have to switch from T-mobil internet service and find another provider in order to have voip service for my business line.