Forum Discussion
Ring Doorbell 3 cannot connect to my Tmobile 5G hotspot.
I just got my 5G Mifi Hotspot from Tmobile today and am having the same issue. All other devices including a Ring Flood Light connect, but the Ring Doorbell 3 errors while trying to connect. it flash...
Ah, this is no good. I haven't seen any reported issues with setting up this Ring device and I'd image the set up was done properly if this other devices are connected. Have you contacted Ring support to see if they have a solution? Other folks from their support team may have some ideas. We can have our Tech Care team file Trouble Ticket to look into your network connect as well.
Usually the biggest annoyance with these things is, the security setting and WiFi Channel. On 2.4GHz, stick to Channels 3, 6, or 9. Do not set Channels to Auto. When it comes to Security, set them manually to WPA and encryption to AES only. I don't think the older Ring Doorbells are capable of WPA2.
How many devices are you trying to connect? There seems to be a limit to the maximum number of devices that can be connected wirelessly to the gateway. If you have more than 10, that might be the issue.
