How do I get a copy of my phone conversation with T-Mobile?

We want everyone to have full confidence when signing up for services or getting new equipment. This does not happen when you have a situation like yours. 

The transcript of the conversation is not something that we are able to send to anyone, but it is really important for us to take every opportunity to make things right. When you spoke with the person over the phone, they should have made sure that the situation was corrected and that feedback was provided to prevent this situation from happening again. Since they spoke with the person from the store already, it sounds like that happened right away. 

It is great that you were able to connect to both the person on the phone and the store rep!