Forum Discussion
Proposal Not Honored, Salesperson MIA
Hello- I received an aggressive proposal from a T-Mobile sales rep to switch my business lines from Verizon. I was given a proposal in writing via email to pay off all of my equipment with Verizo...
Does someone know who or where I can send an email regarding business internet service. At the end of September, I tried the business' internet service, it didn't work out for me way to slow. I called to cancel on 10/10 prior to the free look offer expiring, the sales rep talked me into trying a new router and I was working under what he emailed me about it being a free trail agreement and how T-Mobile would take care of any charges. I sent him an email on 10/21 that the new router was still slow and I canceled the service. T-Mobile charged me $217.75 in November. I didn't pay, they shut my cell service off which the account is in my personal name, the business internet was under my corporate name, I don't know why they merged the accounts. I did pay to get my cell service restored even though I didn't think I owed it.
Today I get another bill for $153.33, I haven't used T-Mobile for internet service since early October, all of the equipment was returned as well.
T-Mobile business internet customer service was not very helpful. Any assistance anyone could provide would be greatly appreciated.
