How do I get a copy of my phone conversation with T-Mobile?

HeavenM wrote:

We want everyone to have full confidence when signing up for services or getting new equipment. This does not happen when you have a situation like yours. 

The transcript of the conversation is not something that we are able to send to anyone, but it is really important for us to take every opportunity to make things right. When you spoke with the person over the phone, they should have made sure that the situation was corrected and that feedback was provided to prevent this situation from happening again. Since they spoke with the person from the store already, it sounds like that happened right away. 

It is great that you were able to connect to both the person on the phone and the store rep! 

It's not great and it's not unique. I've been trying for two months to get a situation resolved in which I was told something by sales and it wasn't followed through with. I've kept my own notes on each call and yet, no one is consistent. I was told that the calls would be reviewed weeks ago and that has yet to happen.

T-Mobile doesn't stand behind it's promises. Period. That has been true since I signed up, and thus far in each call I've made, even just the "Personal Guarantee" of numerous reps that say they will callback and don't.