Tmobile Scam and Fraud

DO NOT use T-Mobile.  They rip off their customers and steal from you.

FACTS - Did a promo where I had to trade in an iPhone.

LIE 1 - They said I could drop my trade in at a T-Mobile store.  The T-Mobile store denied it and said it had to be mailed.

T-Mobile sent me a label and box and I mailed it via UPS.

I kept getting notifications they hadn’t received my phone, even though the tracking showed it was delivered.  

LIE 2-4 - I spoke to three different representatives over this time, all who advised they had received the phone and to just ignore the warning messages.  These are all documented.

Finally, my credit goes away and the last Supervisor representative I spoke to accused me of lying and never sending the phone in and I was out of luck.

Also, since this went on for over 60 days I can't even file a claim with UPS.  So I'm out a phone and my promo credits.  In all about a $1000 loss from my pocket.

Tmobile is a fraud and should be out of business.