Forum Discussion
A LOT of T-Mobile ID issues as a Home Internet customer
I've been dealing with this for several hours now, so forgive the rant… It seems that T-Mobile has no concept of Home Internet users not having a T-Mobile phone. I don't know why that is so hard to ...
Alex8842 wrote:My inability to setup a T-Mobile ID was resolved today. The tech toggled the "Hard Lock Set" which I'm guessing cleared some error state.
The issue was originally related to my email address being rejected during log-in attempts. After enrolling in the T-Mobile Community, the issue changed to inability to link gateway phone number during log-in. I spent many hours on the phone talking to a number of techs to no avail. This female tech based in the Philippines told me in the first few minutes of our conversation that she has resolved this type of problem numerous times in the past and she sure resolved my issue quickly; made my day!
I received the gateway just about a week ago. The hardware is performing flawlessly and speed is considerable higher than I expected; measuring ~150 to ~230 with 3 bars; located on dresser for convenience.
I have called at least 5 times now and have yet to find anyone who seems to have even heard of this issue. The wifi speeds are great, but something as simple as creating an account should not be this difficult and frustrating.
