Forum Discussion
Bait and switch - misinformation from phone agent
When I signed up five new lines with T-Mobile, I was told by Deaven, the phone agent, that he could give me $400 off a new iphone "now" or if I go into a T-Mobile store that would give me $800 off. I went to the store and was told that the information was not correct and they could only give me $400. I then called costumer supports again, and was told that I misunderstood what Deaven told me. I then called back again and was told that not only was I not getting $800, or $400 of I was only going to get $175, I then asked to speak with a manager. She told me that I was eligible for "Keep and Switch" promotion, in which I would be able to get $800 for each phone line I have. She sent me the link to sign up, and said she'd call me back in an hour. I read the terms of "Keep and Switch" and she was incorrect it only pays for remaining balances from my previous carrier, so she lied as well, and never called back. I received a text asking how was my experience, and I gave 0 out of 10, so today I received a call from another manager and after explaining my turmoil with her staff, she said, "I know how you feel, but there is nothing I can do." How do I go about reaching T-mobile cooperate to complain?
This must be a practice being done by T-Mobile. It happened to me too. The agent gave me a price and after I accepted the price, it was more than doubled. I have been trying to get in touch with T-Mobile Corporate Headquarters, however, no one answers me. I am planning on taking this to the next level. Anyone that is experiencing this Bait & Switch tactic by T-Mobile should contact their state's attorney general and file a grievance with the FTC. If you are interested in joining me, I live in VA and will be doing just that.. Feel free to contact me. Here is my email btnswtchbytmble@yahoo.com
Good luck! Bait and Switch…..I'm sure that's not the first time T-Mobile has heard that, esp since I just told them the same thing this past week. After 22 ½ years with Sprint/T-Mobile, I switched. Never in my 22 ½ years did I feel like Sprint was actually trying to take advantage/rip off their customers like I have this first time with T-Mobile. Shady business practices with bait and switch promotions. Let's not talk about the small print T-Mobile, if there's many people saying the same thing, it's a pattern of deceit. Shame on you T-Mobile. Over 21 and a half years with Sprint and I stuck with them. You can't even keep a long-term customer for a year. Shady, shady. I cut my mom's phone off (who passed away in October) and you had the audacity to want to charge me more for cutting it off. That was the final decision maker…...and your CLERK acted as if she was doing me a favor with a $10 credit. Laughable. Good luck going out of business with those kinds of dealings!
