Forum Discussion
Breach of Contract???
Hello: Yup, it's only $5.00 a month T-Mobile is going to raise your bill if you continue to use a Credit Card. I don't care if it was $1.00 a month. I contracted with T-Mobile to get the $5.00 re...
Charging customers $5 per line is a bad policy from the company that entices customers with Rate for Life advertisements. Changing the terms of the $5/line discount is a price increase. I have been T-Mobile customer for almost 6 years and this change on my 7 lines amounts to a $35/month price increase. These were the terms that were signed and I also believe this is a breach of contract. Given T-Mobile's repeated history of security breaches, changing to any payment method other than credit card is a danger to your assets in the bank account with assets tied to T-Mobile billing. Bad policy, False Advertising.
I contacted customer service and requested contact information for Executive Complaints. And getting an address to send a letter was like extracting teeth.
I am sending a letter and looking for additional timely contact information. In the mean time, we are looking into changing carriers.
T-Mobile advertises the rate for life and when I signed up, that included the $5 per line discount with credit card payment as part of the offer. Changing these terms violates the "Rate For Life" guarantee and is also false advertising.
