Forum Discussion
Cancellation and refund
I ordered internet service on 05/10/2022 and received equipment on 05/17/2022. I used the internet maybe 2 days and I cancelled and returned equipment on 05/19/2022. The T-Mobile received returned ...
TMO bills in advance and not in arrears. This means your payment due on 6/7/2022 was generated back in early May before you canceled and returned the equipment. They can only issue a refund before the next bill is generated which will be calculated in June with a due date of July 7. The correct directions the TMO rep should have told you are "please pay for the service for your current bill due on 6/7 but you will see a refund on your next bill due on 7/7".
