Forum Discussion
charging me for a phone i own
Charging me for a phone I own not owe*****. I joined T- mobile last year. I purchased a Samsung from their store on a payment plan. For Christmas I received an Apple iPhone unlocked and fully paid as...
That's the issue. The phone isn't really fully unlocked. It locks to the carrier of the first Sim inserted. This is an Apple issue called the 3rd party flex policy.
https://discussions.apple.com/thread/7960267
You need to meet the requirements for an unlock code and you need to make sure the imei# is in Tmobile’s data base.
The easiest way is to contact support using messenger on one of Tmobile’s social media accounts like Facebook or the rebranded X.
Talk to the person who bought the iPhone as the gift to see if they have the receipt and make sure it wasn't bought on a payment plan.
