How do I file a complaint about one of the stores?
I just switched to TM. So far, so good, except for the billing. At the store, the customer rep seemed to have blinders on and not listen to everything I was saying. They seemed to be in their own world and needed a supervisor to help. I showed them their own web-site stating the plan I joined is supposed to come with Apple TV, AAA, and Netflix. None of that was honored. I also told them I was paying by credit card. I'm now finding out the discount per line is only with debit cards. Are the stores supposed to honor the deals that exist on their web-site? Should the rep have halted me when I stated, multiple times, I was using a credit card? Right now, TM is getting only a 3/5 star. Worse, there's no Feedback or Chat section I've been able to find. Its extremely frustrating for a senior to have to deal with such companies. At this point, I am not impressed. I'm sure this will fall on deaf ears as most big companies don't care about seniors just as the customer rep at the store made me feel, but, I'm at the point with this lying, or so it feels, that I'll see what happens in a couple months. But, I'm ready to go back to Consumer Cellular where the customer service and reps were amazing.
I don't want to give T-Mobile access to all of my bank accounts transactions.
I went to set up ACH payments for T-Mobile to connect to my chase account, but as part of the setup Chase let me know that T-Mobile was requesting access to see all of my account balances and transactions…that is NOT needed for them to just auto debit from account and is really adeep invasion of my privacy.
Lease and Buyout payments
I have one phone that I purchased and making the payments on, there are 4 left. Why am I also paying a lease payment on the same phone? I have two other phones, one was transferred to my husband and I am paying a lease on that, why? As well as my daughters paying a lease on that. They are older than 3 years old.
Any reason I'm being charged $500/month for an internet service I'm not using?
I can't get anyone at T-Mobile to help me. Has anyone else been literally pick pocketed by T-Mobile? I realize it may be a glitch with my account, but that doesn't explain why NO ONE will help me...and/or why I can't just cancel the service they are using to steal from me. This is beyond frustrating.
