Forum Discussion
free line on my plan
On 09/15/2023 i called tmobile representative and talked to the guy. He helped me out to trade in the phone and add another line . He told me this line is free for lifetime. 3 lines total should be $...
Unfortunately, if there was no free line promotion available when the line was activated. There is no way to just give you that line for free. These promotions do exist on the rare occasion but can only be applied when they were available to lines that met all of the criteria.
T Mobile is doing this routinely. Has now happened to me twice. Went through the same circus of calling to argue with customer service, eventually you get a call back from a middle manager who says sorry you're locked in there's nothing we can do, despite there existing an audio recording of their customer service rep making the offer. Plan to cancel our accounts and move to another carrier as soon as I'm able to. Bad service I can deal with, dishonesty I can't.
