Forum Discussion
How do you get ID without a T-Mobile phone number (for Home Internet)
I just signed up for Home Internet but can't get an ID to open an account because I don't have a T-Mobile phone number. Anyone solved that problem?
MajorRathbone wrote:
From HeavenM: "Hey folks! I am making some headway on this situation, but I do need to clarify one thing. When you enter the name, email, and password into the signup page that I linked, you should receive an email with a one-time PIN in your email. Even though it is asking for the phone number on the next screen, has anyone received that one-time pin while working in this loop?"
Yes. I receive the one-time confirmation code (PIN) every time I try to log-in. The one-time confirmation code is sent to the email that I used when signing up for T-Mobile internet. Unfortunately, when I enter the confirmation code, the next screen requests a phone number. As noted in a previous posting, if entering a non-T-Mobile phone number, the error message is that I need to verify that the T-Mobile phone number is correct (see screenshot above). If I enter the internet line number on the T-Mobile gateway, the error message is that my email is not recognized (again, see screenshot above). My T-Mobile gateway is able to receive messages -- e.g. when my auto-pay processes I receive a message on the gateway; when I phone customer service I receive follow-up messages.
How was BChat able to get access to their account? What is the trick?
I really appreciate everyone that let us know something was not working and providing examples and details. These have been extremely helpful and let us figure out what was missing. If you contact our customer support teams, there is a new process they can file to quickly resolve the registration issues.
You can call our customer support number or send us a direct message on Facebook or Twitter.
HeavenM wrote:ktre wrote:HeavenM wrote:ktre wrote:@HeavenMI have the same issue as many here and am stuck at the screen to link the phone number of the gateway to my account. I have called support 5 times and spent hours trying to get this set up. I got an email saying I was enrolled in paperless billing, despite never being able to get into my account, so now there is no way to pay my bill! Would you please help me, this is insane.
Hey there @ktre Having to call support 5 times and still not get resolution is insane! The good news is that the fix for this is really simple. You will have to reach out one more time, but I would recommend sending a message to us on Facebook or Twitter this time. That will connect you with our T-Force team who are amazing and a favorite of many on the Community. Have them file the ticket for My.T-Mobile.com Registration Issues. You'll be able to log in within minutes.
I did that last night, this is what T-force on Twitter said:
"Well, for some reason your account is not playing well today! It looks like (removed) had filed a ticket with our back office to get this resolved. This can take a few days and you will receive a email that the T-Mobile ID is fixed."
Definitely not a fix within minutes.
Hmm. It is weird if they filed the ticket and still have the issue. Can you send me a DM. I might be able to look a little further to find that missing link. I have very limited access to account details here, but I don't mind using what I have to help as much as I can.
For anyone who finds this thread in the future, HeavenM was able to resolve my issue immediately once I provided them with my email address and phone number for the internet gateway. I was able to log in to my T-Mobile ID account without seeing the "link your phone number" page. So it appears there is a relatively quick solution with whatever ticket process they used.
