Forum Discussion
Promo Code says expired but I just received it today
I received confirmation that I could order the Amazon Echo Show and to use the provided promotion code. I went to the link, but and pasted the promo code but Amazon says "this code has expired" I just got it! Suggestions?
Just got this!
Hey there Jason! My name is , and I am going to be your #MagentaGuru today. I love that you are keeping up with our offers, so I would love to check into this with you. I am a deal expert, so you are in great hands. Our promo team is aware of that error message, and you will receive an email with an updated claim code by 10/7/22. I hope that helps! Thank you so much for letting us know you had an issue with that first code, I appreciate you! ^
Got new code with message"
Oops! We sent you the wrong code - here is your new one. Make sure to redeem by 11/30.New code worked........
Got my new code tonight, without calling T-Mobile. (I don't have the patience for that sort of thing any longer.) It worked at Amazon and I should be getting the device tomorrow.
contact TMO through one of their social media platforms like Facebook or Twitter instead of calling in..you start with tier 2 support instead of tier 1 call in support..
Literally only use Facebook or Twitter… every other way for any help from ANY company is horrible.
RadDad66 wrote:
Same here. Just got the code via email yesterday. I put in the code on Amazon checkout and get the message "The promotional code you entered has expired." Is it worth calling T-mobile Customer Service to get a different code?
They won't give you one. They will just tell you they are mailing out new ones on Oct 7th.
Update:- A new email with a unique code will be sent to all the impacted customers on Oct 07th 2022 EOD as per the customer rep. This is a known issue.
Same thing. Received email yesterday and amazon says it has an expired code. Customer service with both Tmob and Amazon couldn't figure it out after a long time on the phone. Anyone have any luck getting this resolved? Not a very good promotion if it doesn't work. So frustrating.
I messaged them on Facebook and got this:
Hi there, thank you so much for taking the time to connect with us here in T-Force. T-Mobile certainly wants everyone eligible for the Amazon Echo offer to receive a functional code so that it can be redeemed successfully. The trouble being encountered is something we're aware of. Our support teams are engaged and working diligently to resolve this issue. We anticipate replacement offer codes will be delivered via email to all previously approved customers by end of day October 7, 2022.
^AshleeCooperShame on T-Mobile. They not only do a poor job on following through with their promos, they do a poor job of training their customer care reps to handle customer issues. As a leader in communications and technology they apparently do not keep their reps updated on current issues and how to best help their customers. Oftentimes the rep begins by making the customer believe they are wrong or misunderstood the promo, regardless of what the promo is. Today the rep I was speaking with actually said she would forward my issue up the chain to the Business Intelligence Team. I didn't comment nor do I know if T-Mobile trains their reps to say things like this but my initial thought was that she was saying she was not intelligent enough to handle this issue. Again, shame on T-Mobile for their lack of good training and for not providing their reps with the information to handle issues to the best of their ability. I'm not really expecting to receive a new promo code that works but if it's that simple, post the code here, don't make us continue to wait or call again for a $69 item on Amazon that we should have received weeks ago.
I have the same issue and I'm glad I Googled the issue and was directed to this forum. From what I've read T-Mobile is aware of the problem with the code and sending a new this week. Thank you to those that posted the response received regarding a possible solution soon.
