Forum Discussion
charging me for a phone i own
Charging me for a phone I own not owe*****. I joined T- mobile last year. I purchased a Samsung from their store on a payment plan. For Christmas I received an Apple iPhone unlocked and fully paid as...
That's the issue. The phone isn't really fully unlocked. It locks to the carrier of the first Sim inserted. This is an Apple issue called the 3rd party flex policy.
https://discussions.apple.com/thread/7960267
You need to meet the requirements for an unlock code and you need to make sure the imei# is in Tmobile’s data base.
The easiest way is to contact support using messenger on one of Tmobile’s social media accounts like Facebook or the rebranded X.
They said they bought it full price at Best Buy. It was brand new and unlocked. I was able to bring it to any carrier.
