Forum Discussion
free line on my plan
On 09/15/2023 i called tmobile representative and talked to the guy. He helped me out to trade in the phone and add another line . He told me this line is free for lifetime. 3 lines total should be $...
Unfortunately, if there was no free line promotion available when the line was activated. There is no way to just give you that line for free. These promotions do exist on the rare occasion but can only be applied when they were available to lines that met all of the criteria.
T-Mobile store sales manager promised me $5 off each line if I switched to auto bill. This was part of a deal to purchase two phones and add two lines. I already had four lines and expected $30 credited to my bill each month for 6 lines for auto bill. When it didn't happen, he told me it would be in the next billing cycle (sound familiar?). When it didn't happen in the next billing cycle I went back and he told me he was sorry but with the plan I had, the auto bill reduction didn't apply. He knew full well what plan I had when he promised me the auto bill reduction. They will tell you anything to get the deal and then just say "sorry, it doesn't apply to you".
