Tower outage, no communication, internet keeps disconnecting

fireguy_6364 wrote:

alert wrote:

I have had internet problems for the last few weeks, and I was recently told the tower next to router is down without any estimate on when it will be back up and all traffic is being diverted to a further away tower, which is causing the disconnects. This was not communicated, probably to avoid losing customers. What is the recourse for this situation? 

 

thats how it works period..if a tower goes down it kicks everyone to the next available tower. no carrier jumps up and fires out info on tower outages to everyone affected..

The tower has been down since the beginning of June and is going to be down for weeks/months. No carrier would communicate this to customers? What about preventing the router to connect to the tower that is down so the outage does not affect the traffic?