Forum Discussion

RWC's avatar
RWC
Newbie Caller
Hace 2 años

Terms of Service pilicy Change and Fines against customers

BREAKING: @TMobile has quietly updated their TOS to include fines for content they don't agree with. Beginning on January 1, 2024, they will be fining users who commit perceived violations on their...
Servicio al Cliente
2nd_Amendment's avatar
2nd_Amendment
Newbie Caller
Hace 2 años

This has to do with their adverstisment not your personal phones messages or consumers in any way. 

 The non-compliance fine(s) (USD) will be assessed for every Sev-0 violation issued as follows:

> Tier 1: $2,000, for phishing, smishing, and social engineering

> Social Engineering refers to the practice of targeting individuals in a way that manipulates individuals to reveal private information like credit card numbers, or social security numbers.

> Tier 2: $1,000, for illegal content (included content must be legal in all 50 states and federally)

> Illegal content includes, but is not limited to, Cannabis, Marijuana, CBD, Illegal Prescriptions, and Solicitation.

> Tier 3: $500, for all other violations including, but not limited to, SHAFT

> Please review the T-Mobile Code of Conduct Section 5.2 for a list of all disallowed content

Section 5.2 mentions, a.o, gambling, payday loans and work from home programs. The code of conduct also discusses opt out, that high opt-out rates will warrant investigation, etc

 
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SHAFT is a handy acronym to help you remember types of content which is either forbidden or subject to special rules.

S: Secually inappropriate content

H: Hate speech or profanity

A: Alcohol

F: Firearms, and depictions or endorsements of violence

T: Tobacco (including vaping), or endorsement of illegal or illicit drugs, including marijuana and cannabis

In addition to the above, the promotion of gambling is not allowed.

https://www.10dlc.org/en/shaft

Edit: Actually the 10dlc.org T-Mobile code-of-conduct links to a 2020 pdf. Somebody should probably tell 'em. =)