Forum Discussion
2G free phone replacement
Hi, my family uses two 2G phones on the Gold Rewards legacy pay as you go plan. I saw the various posts that T-Mobile is shutting down its 2G network in April and also the announcement on the T-Mobi...
Staying connected is always the main goal, but getting a good deal is a very close second. 😁
Can you share a screenshot of the message that your one 2G phone received? I reviewed the network retirement deals and I see the deals are only available in store, notifications were sent to the phone numbers that should qualify, and the accounts were also marked with a code. When you went to the stores, did any of them pull up your account to look for the notes or code?
Since we don't have access to account details here, I am not able to double check your account for eligibility, but the network retirement programs are not eligible for Prepaid accounts. This might be why they are saying they can't help you, but they should absolutely be more specific about why instead of just saying they can't.
