Forum Discussion
2G free phone replacement
That is quite the adventure, and it is sad to hear that no one has been fully discussing the program and its requirements in all of the time and effort that you have put into it. The website that you have in the text message is informative because it directs you to the page that tells all about the 2G shut down and why it is happening. There are a few different messages that went out because there are various programs depending on your account and phone type. If your account was eligible for one of the promotions, the text message would state one specifically. There would also be something tagged on the account.
It sounds like the message you received was to inform you of the network changes but did not include details of a specific offer because your account is not eligible. I could be wrong, though, since we do not have access to account details or the ability to see what message was sent to you. Instead of sharing a screenshot, maybe you can just tell us the full exact content of the message to shed a better light on the situation. It could be possible that there is a deal for prepaid accounts, but it is being overlooked because some vital piece of information is missing. I want to be as thorough as I can to help you get answers, so I appreciate you sharing what the message actually says.
Since I am unable to see the account, I won't be able to say for sure what will happen. From what I have found in our resources, it is possible that the account could be suspended if you don't have compatible phones. You have 90 days after the suspension to get a compatible phone before the account is fully cancelled.
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