eSIM not installed when using T-Mobile eSim app

This isnt funny i have been taling with you guys on tweeter you asked me to delete my esim profile to enable you assist me after 3 hours we still going round and round with no solution ! this is s scam

App failed to load my eSim too, no trouble charging my card though. Phone number and everything is displayed on my account. I'm really amazed to see a comment about great customer experience/support. I've been calling the customer support for three weeks, trying to get my QR-code. So far three reps have "have gotten disconnected" which is ironic for a telecommunications company. One just never learned to use their headset, even though I waited 5mins on the line. And twice I've been promised a QR-code within a day. No such luck, less than a week remaining 'till I paid 40$ for a month of nothing.

I have the same issue. How can I fix it? How or where do I get a QR code?

Please sending my E-mail...

Hi - I had the exact same issue. I purchased a prepaid plan using the T-Mobile eSim app on my iPhone Xr.. The steps in the app went all the way through to charging my credit card, and assigning me a phone number. When I went to check "Settings -> Cellular", the prepaid plan did not appear. I have called the Activation help phone number 3 times. First, I was told to wait 4 hours, then switch off my phone, then restart it. I did that, but the plan wasn't activated. The second time, I was told to wait another 2 hours, switch off my phone, and restart it. I waited, switched off my phone, and restarted, but still no plan.

Finally, the third time (yesterday), I was told a QR code would be emailed to me "within 72 hours". While I am willing it wait a little, 72 hours seems like an unreasonable amount of time to wait especially because I will be 3 days into my prepaid plan with no service. Also, I don't want to be in the situation of having waited 72 hours, only to learn I still don't have a QR code!

How can you expedite the process of me getting my QR code?

Thank you in advance!

I have the same issue. How can I fix it? How or where do I get a QR code?

Hola chris!

thanks for reply.

i solved this problem with help by facebook support team.

i re-authorize with QR code then it was clear.

thanks.

Sure thing! Give us a llamada or reach out to our social team on Facebook/Twitter using the links in my signature below.

Hola chris.

I got stuck at step 14 too....

can i get qr code?

Thank you Chris

Hola @dominic1980

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